Returns & Exchanges
For hygiene reasons, we only accept returns and exchanges on non-intimate items. Due to the intimate nature of underwear and lingerie, packers, packing pouches, harnesses, STPs, toys, etc. we are unable to offer returns or exchanges on these items.
You are welcome to return non-intimate items within 30 days of purchase. Non-intimate items include chest binders, bras, clothing, accessories. It is okay for these items to have been briefly tried on, as long as they are unworn, clean and undamaged. You are welcome to return books and Mixtape as long as they are in the same condition they were purchased in.
Please contact us within 30 days of receiving your order to organise your return. All returns/exchanges must be approved before being sent back to us. Email us at email@example.com including your name and order number.
Please do not reseal and write "Return to sender" on the same package we sent you as a way to return items to us. If the package is lost, we will not be able to process a refund or store credit.
Returning/Exchanging Chest Binders
Getting the right sized binder is so important for both comfort, effectiveness and safe binding.
If you've ordered a chest binder that doesn't fit or work for you, you can return it, or exchange it for a different style or size within 30 days of receiving your binder. It's fine for the binder to have been briefly tried on, but it must not have been worn. If the binder is marked or damaged in any way, the exchange/refund will be at our discretion.
You can request either store credit or a refund. This will be for the amount paid for the binder minus the shipping cost.
Once we receive the returned binder, we'll assess the condition. All being well, we’ll process your store credit or refund within 5 business days.
Please note, we are a very small company and cannot cover the cost of shipping the returned item back to us, or shipping of the replacement.
Please contact us within 30 days of receiving your binder to organise your exchange/return. Email us at firstname.lastname@example.org including your name and order number.
Please do not reseal and write "Return to sender" on the package as a way to return items to us. If the package is lost, we will not be able to process a refund or store credit.