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Shipping & Delivery

Is my parcel discreet?

Yes! Your parcel is completely discreet. Your order will be sent in an unbranded Australia Post satchel.

The return name is 'E Spencer'. There is no mention of 'Sock Drawer Heroes' or any Sock Drawer Heroes branding on the outside of the package. Our return address is on the parcel.

Inside the parcel, items are wrapped in brown paper for an added layer of discretion. However, we do include your invoice.

For packers and STPs that comes in a pouch rather than a box, we wrap these in cardboard for discretion.

When will my order be shipped?

Orders are usually processed and shipped within 1-2 business days from the Sydney metro area. We ship by Australia Post, offering Standard and Express tracked shipping.

Orders placed before 10am Monday to Friday are shipped on the same day (excluding public holidays). Orders placed after 10am Monday to Friday are shipped the following business day.

When will my parcel arrive?

Standard shipping within Australia takes 2+ days business days depending on where your parcel is going to.

Express shipping within Australia provides next business day delivery within the Australia Post express delivery network and fastest possible delivery for other (regional) areas. You can calculate delivery times here.

Is my parcel trackable?

Yes, all parcels are shipping with tracking information. Once your order is marked as dispatched, you will receive an email from us confirming that your order has been shipped along with your Aus Post tracking number, which you can use to track your parcel here.

If it seems you've not received an update from us, please check your junk folder or email us and we can resend it.

You can track your parcel at

For international orders, once the parcel arrives in your country it will transfer to your local postal service. The Australia Post tracking number can be used to track your package through your country's own postal service.

Can I collect my order from SDH?

If you would like to pick up your order from our Petersham location, you can select the pick up option when checking out.

It is essential that you contact us to confirm the pickup time/day so we can make sure your order is ready.

You can pick up your order between 10am-4pm, Monday-Friday.

Please note that general browsing of stock is not available when picking up your order. If you wish to browse our products in person, please come along to our next Shop Day.

Returns & Exchanges

Can I return something I have bought?

It depends on the the product. For hygiene reasons, we only accept returns and exchanges on non-intimate items. Due to the intimate nature of underwear and lingerie, packers, packing pouches, harnesses, STPs, toys, etc. we are unable to offer returns or exchanges on these items.

You are welcome to return non-intimate items within 30 days of purchase. Non-intimate items include chest binders, bras, clothing, accessories. It is okay for these items to have been briefly tried on, as long as they are unworn, clean and undamaged. You are welcome to return books and Mixtape as long as they are in the same condition they were purchased in.

Please contact us within 30 days of receiving your order to organise your return. All returns/exchanges must be approved before being sent back to us. Email us at including your name and order number.

Please do not reseal and write "Return to sender" on the same package we sent you as a way to return items to us. If the package is lost, we will not be able to process a refund or store credit.

Check out our Returns policy for more info.

The binder I bought is the wrong size, can I return/exchange it?

Yes! Getting the right sized binder is so important for both comfort, effectiveness and safe binding. 

If you've ordered a chest binder that doesn't fit or work for you, you can return it, or exchange it for a different style or size within 30 days of receiving your binder. It's fine for the binder to have been briefly tried on, but it must not have been worn. If the binder is marked or damaged in any way, the exchange/refund will be at our discretion.

You can request either store credit or a refund. This will be for the amount paid for the binder minus the shipping cost.

Once we receive the returned binder, we'll assess the condition. All being well, we’ll process your store credit or refund within 5 business days.

Please note, we are a very small company and cannot cover the cost of shipping the returned item back to us, or shipping of the replacement.

Please contact us within 30 days of receiving your binder to organise your exchange/return. Email us at including your name and order number.

Please do not reseal and write "Return to sender" on the package as a way to return items to us. If the package is lost, we will not be able to process a refund/exchange.

Why don't you offer free returns?

Being a small company, we can't offer free returns like big companies such as Amazon and other large companies do.

Our main goal is to make gender expression gear affordable and accessible to our community, so our margins are already very tight.


I'm not sure what size to get, can you help?

Yes! We are always happy to advise on sizing. Send us an email with your relevant measurement along with a link to the specific product you are looking at buying.

Email us at

What payment methods do you accept?

We accept payment through all credit and debit cards, PayPal, Apple Pay, American Express, Shop Pay and AfterPay.

Is your payment gateway secure?

Yes! Our payment gateway is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.