FAQ

When will my parcel be shipped?

Orders are processed within 1-2 business days from the Sydney metro area. We ship by Australia Post, offering standard and express shipping.

 

When will my parcel arrive?

Standard shipping within Australia takes 2+ days business days.

Express shipping within Australia provides next business day delivery within the Aus Post express delivery network and fastest possible delivery for other areas.

 

Is my parcel trackable?

Yes, you will be sent a tracking number by email once your parcel has been dispatched. You can track your parcel at www.auspost.com.au/track

 

Is my parcel discreet?

Your parcel is completely discreet. It is sent in an Aus Post satchel and the return name is 'SDH'. There is no Sock Drawer Heroes branding on outside of the package. 

 

What payment methods are available?

We accept payment through credit / debit cards and PayPal. 

 

Is your payment gateway secure?

Yes! Our payment gateway is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

The packer I bought is too big, can I return it?

Due to the intimate nature of packers, packing pouches and STPs, we are unable to offer returns or exchanges on these items.

 

The binder I bought is the wrong size, can I return it?

Yes! Getting the right sized binder is so important for both comfort and safe binding. We will happily exchange binders as long as they are unworn and returned with their original packaging. Please contact us within 7 days of receiving your binder to organise an exchange.