Join the team

Established in 2018, Sock Drawer Heroes is Australia's leading online and physical store for gender expression gear. We offer Australia's widest range of gender affirming products, including chest binders, tucking underwear, packers, binding and tucking tape.

Proudly 100% gender diverse owned and operated, Sock Drawer Heroes thrives through genuine community connection and a passion for supporting people through their gender exploration and affirmation. 

For many in our trans and gender diverse community, purchasing from us can be a significant step in their journey of self discovery and acceptance. We strive to create a stress-free and supportive experience, knowing that this might be their first connection to a community that understands and validates them.

We are a small team, all with lived experience of gender diversity which helps us to provide compassionate and informed customer service. We firmly believe that gender diverse owned and operated businesses like ours offer the best service to our community, with an unparalleled level of empathy and understanding.

Job Title: eCommerce Assistant and All-Round Hero

Employment Status: Part-time Casual, 1 day per week (Thursdays) with potential for additional shifts, including shop opening times and events. 

Remuneration: 1 day per week (7.5hrs), General Retail Industry Award Casual Level 1

Location: Petersham, NSW 2049

Job Description

This is a great opportunity for someone who is passionate about Sock Drawer Heroes’ purpose and values and is looking to be a part of a successful, growing small business that serves the trans and gender diverse community. 

As a Fulfillment and Stock Assistant, you'll play a crucial role in ensuring our customers receive their orders promptly and accurately. 

Your key responsibilities will include:

• Order fulfillment: Efficiently picking, packing, and processing online orders.
• Inventory management: Monitoring stock levels, preparing, and receiving stock.
• Quality assurance: Packing stock to our high standards and ensuring accurate product information.
• Customer service: Responding to customer inquiries via email in a timely and professional manner.
• Physical requirements: Lifting boxes and walking to the local post office (10-minute walk of 600 metres each way).

Ideal Candidate

We're seeking a passionate and detail-oriented individual with:

• Experience in warehouse or retail settings
• Strong organizational and time management skills
• The ability to work independently and as part of a team
• A commitment to providing excellent customer service
• A genuine connection to and knowledge of the trans and gender diverse community
• Flexibility and availability on occasional Saturdays and during peak times such as Mardi Gras and Trans Awareness Week. Additionally, during February-March 2025 there will be a four week period we will need extra shifts covered.

Essential Criteria:

• Organisational skills: Strong time management and planning skills.
• Attention to detail: Thorough and precise approach to tasks.
• Independence: Ability to work independently.
• Efficiency: Ability to work efficiently and meet deadlines.
• Customer service: Excellent communication and problem-solving skills.
• Community connection: Lived experience of using gender expression products and/or a deep connection with and knowledge of the trans and gender diverse community.
• Physical demands: Standing for extended periods, walking distances of 600 metres to post office each way, accessing shelves higher than 1.8m with the use of a step ladder and lifting moderate weights.

Desirable Criteria:

• Warehouse/retail experience: Prior experience in a similar role.
• Inventory management systems: Knowledge of inventory software and processes.
• Shopify proficiency: Familiarity with the Shopify platform.

The role may evolve if you have skills in a particular area.

What We Offer

• Flexible work: A casual position with potential for additional shifts.
• Inclusive culture: A supportive and welcoming work environment.
• Opportunity for growth: The chance to develop new skills.

Key Dates

Applications close: Wednesday 4 December 2024 11:59pm

Interviews: Friday 13 December 2024

Trial shift: Thursday 19 December 2024

Expected start date: Thursday 9 January 2025

Before applying, please make sure you are available for the above dates.

To apply: Please provide your resume and a cover letter addressing the essential criteria, and desirable criteria where applicable. 

Please include two professional referees with your application. Referees will only be contacted after you have been interviewed. We will ask your consent before doing so. 

Email your application to hello@sockdrawerheroes.com by Wednesday 4 December 2024 11:59pm.

Sock Drawer Heroes is an equal opportunity employer. We value diversity and inclusion and offer a welcoming and supportive environment. We encourage applications from all individuals who meet the essential criteria. 

Sock Drawer Heroes is a smoke and vape free workplace.