Shipping & Delivery

Shipping Times

Orders are processed and shipped within 1-2 business days from the Sydney metro area. We ship by Australia Post, offering Standard and Express tracked shipping.

Orders placed before 11am Monday-Friday are shipped on the same day (excluding public holidays). Orders placed after 11am Monday-Friday are shipped the following business day.

Once your order is marked as dispatched, you will receive an email notification from us and you should receive a tracking number directly from Australia Post. Sometimes confirmation and tracking emails go to spam, so if it seems you've not an update from us or Aus Post, please check your junk folder or email us.

For more details on shipping times, read our FAQs.

International shipping times may be delayed due to COVID-19. Please be patient :) 

Discreet Packaging? Yes! 

Your parcel is completely discreet. Orders are sent in unbranded Aus Post satchels.

The return name is 'E Spencer' with a residential address. There is no mention of 'Sock Drawer Heroes' or any Sock Drawer Heroes branding on the outside of the package.

Inside the parcel, items are wrapped in brown paper for an added layer of discretion. However, note that we do include your invoice.

If you are still concerned about discretion, for example with packers which are packaged in plastic pouch, you can leave us a note at the checkout asking us to wrap the packer in cardboard. 

Shipping Options

Please note, due to COVID-19, we have temporarily removed our Pick Up option. If you wish to pick up your order from Lewisham 2049, NSW you can send us an email and we'll do our best to accommodate you.